Hubert hippo, small - FableWood
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FableWoods animals are also a great gift idea
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Frequently asked questions
Our Customer Service is open weekdays 09:00-14:00
What payment options are there on Underflod's webshop?
Underflod's webshop offers a number of different payment options to make it as easy as possible for you to shop with us. You can pay with most common credit cards, e.g. Visa, Mastercard and Dankort. We have also got MobilePay so you can make your payment easily and quickly. We are continuously working to offer more payment options to make it easier for you to shop with us.
How do I get my order shipped?
When you have placed your order at Underflod's webshop, we will pack your goods as soon as possible and send them to the desired delivery address. We offer delivery with GLS. If delivery to a parcel shop is selected, your item will be delivered to the nearest GLS parcel shop. Alternatively, we will deliver the goods ourselves.
What do I do if I receive a defective item?
We do everything to ensure that you receive your item in perfect condition. However, if you receive a defective item, please contact us as soon as possible. We will then do our best to resolve the issue as soon as possible.
How do I return an item?
If you regret your purchase or want to return an item, you can do so within 14 days of delivery. The item must be in the same condition as when you received it, and all packaging and any additional accessories must be included. If you have any questions, please contact us :)
How do I contact you?
You can contact us by email contact@underflod.com or by calling us on 42923237 on weekdays between 9-14. We do our best to answer all inquiries as quickly as possible
